Soliciting Ideas Big and Small
Posted by Natalie Douvos on February 9th, 2007In the past few months, we’ve done quite a bit of growing here at IBG and there’s more coming. In turn, our technical and product development teams have been planning extensively and our company as a whole has been concentrating a lot of energy on our internal communications and systems to learn how to work effectively as we expand. Now it’s time to take a cue from our account management and support teams to refocus our attention on who got us here – our winery partners.
We will be announcing various tools and methods geared at collecting our client’s feedback, but in the meantime we’ll go old-school. I’ll simply ask you: For users of our ReThink Engine, what do you like; what would you like to see improved; what do you want added? For those of you seeking a system to help you sell direct, what specifically are you looking for?
This year we will make significant enhancements to our suite of tools. Each improvement is aimed at helping our clients sell more and save more. I believe that the best way to accomplish that is to solicit the opinion of those closest to the challenges inherent in meeting those goals and collaborate with them to devise solutions that address real needs.
For our winery partners, there are several ways to make your needs known. You can talk to me, to your account manager, or to our Client Support Services team. I will also be reaching out to many of you over the couple of weeks as we plan for our next set of enhancements. I look forward to the opportunity to brainstorm with you!
