Measuring Up
Posted by Natalie Douvos on April 23rd, 2007Since my very first interview with Inertia Beverage Group, I understood that decision-making here is based on some very simple yet powerful principles: Will it make our clients money? Will it save them time?
Of course saving time also saves money, I’m mostly talking about creating efficiencies. This can lead to basic cost-savings, room for new or expanded projects, increased creativity, peace of mind, or however else the client wishes to capitalize on streamlined processes. Many forms of measurement are possible.
Certainly other factors come into play as we make our plans, yet those two questions arise again and again. Most prominently, when evaluating enhancements for our software upgrades, those are the primary considerations. We are currently developing our next release, largely made up of enhancement requests gathered from clients directly or by way of roundtable discussions, our support team or account managers.
The following chart illustrates how the dozens of items that made it into the upgrade fall into the 2 significant categories, plus some administrative tasks:
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I’ve found it extremely helpful to have a few significant principles to measure against, at work and at home. For us at IBG in pursuit of our mission to create powerful and effective customer-centric software, we’ve chosen our business values. What are yours?
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